Video: Exploring Conversational AI in Security and Communications

By Cameron Walker-Miller, Director of Standards and Technology, SIA on July 23, 2024 |

The Security Industry Association (SIA) Audio & Intelligent Communications Subcommittee presents the first in a series of video conversations highlighting key topics in the Safe and Sound primer on audio and intelligent communications applications for security.

In this first video conversation, hosted by SIA Senior Manager of Standards and Technology Adom Yusuf, examine how conversational artificial intelligence (AI) is revolutionizing security and communications. Our guests include Subcommittee Chair Derek van der Vorst, CEO of Sound Intelligence Inc., and Tom Reilly, president of Commend Inc.

Key topics addressed include:

  • How conversational AI enhances traditional intercom systems by providing instant, context-aware responses through advanced AI
  • The benefits in B2B environments, where it increases efficiency by automating tasks and allowing operators to focus on higher-value activities
  • Addressing challenges such as data privacy concerns and system integration with technical solutions and educational initiatives
  • Future developments including emotion detection, integrated communication experiences and data-driven decision making to optimize business processes

Stay tuned for more insights as this series continues!