Artificial Intelligence Elevates User Experience

One of the most compelling capabilities of artificial intelligence (AI) is elevating the user experience. AI is a powerful tool because it can comb through vast data sets and detect patterns, behaviors and anomalies much more quickly than a human operator. In the security industry, this makes it an effective way to reduce workload, become a “force multiplier” and shift security strategies toward a more proactive approach. As security threats evolve, so must the tools we use to combat them and strategically implementing AI puts professionals at the cutting edge of this transformation.

Access Control

AI can adapt authentication protocols based on individual risk profiles; this offers a seamless user experience while maintaining security. Consider the use case of employees who need to enter a secure building. Workers with high clearance levels can gain entry with a simple badge swipe. Higher-risk situations may prompt additional verification measures like one-time passcodes. Facial recognition is another function of AI that could eliminate the need for badges altogether. In short, AI reduces friction in access control without compromising security.

Automation

Tedious and routine tasks like observing security camera footage can be automated with AI. Through machine learning, AI can analyze massive volumes of data in real time and identify breaches, security threats and vulnerabilities in a system. If a camera in a system of more than 1,000 devices malfunctions or drops offline, AI can identify the problem immediately and notify personnel. Response times improve, and employees are freed up to focus on genuine threats.

Predictive Analytics

Anticipating risk is a difficult yet essential task for a proactive security strategy. In sectors like health care, finance and critical infrastructure, system failures can have devastating effects. Artificial intelligence can minimize downtime and avoid missing evidence or visibility by predicting when specific cameras need maintenance based on usage patterns.

Incident Reporting

When a security incident occurs, AI can automatically classify the type of alert that needs to go out and to whom it needs to be sent. Further, an issue verbally described by a user can be transcribed via AI into a formal report with action items; this reduces documentation burdens.

The integration of AI into the security industry (and into our daily lives) is happening rapidly. In turn, legitimate questions are being raised about privacy, biases and ethics. Transparent algorithms and regular audits are essential for providing tailored user experiences without violating trust. By prioritizing user needs, safety and trust, a world can exist where AI enhances security, drives productivity and results in higher user satisfaction.

The views and opinions expressed in guest posts and/or profiles are those of the authors or sources and do not necessarily reflect the official policy or position of the Security Industry Association.

This article originally appeared in All Things AI, a newsletter presented by the SIA AI Advisory Board.